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Ligami – Privacy Policy
Last updated: 28/4/2026
Ligami (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit ligami.co.uk, make a purchase, or interact with us.
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1. Information We Collect
We collect information to provide you with a smooth, personalised experience. This may include:
Information you provide
• Name
• Email address
• Delivery address
• Payment details (processed securely by our payment provider; we never see full card numbers)
• Order information
• Messages or enquiries you send us
Information collected automatically
When you browse our website, we may collect:
• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on the site
• Cookies (see section 7)
Information from third‑party services
If you use payment providers (e.g., Stripe, PayPal), they may share limited information with us to complete your order.
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2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Send order confirmations and updates
• Respond to your messages or enquiries
• Improve our website and customer experience
• Prevent fraud or misuse
• Comply with legal obligations
We never sell your data.
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3. Sharing Your Information
We only share your information with trusted partners when necessary:
• Payment processors (e.g., Stripe, PayPal)
• Delivery companies (e.g., Royal Mail, couriers)
• Website hosting and analytics providers
• Legal authorities, if required by law
These partners only receive the information needed to perform their service.
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4. How We Store & Protect Your Data
We take data protection seriously. Your information is stored securely using:
• Encrypted connections (HTTPS)
• Secure servers
• Limited access controls
• Regular security checks
We keep your data only as long as necessary for the purposes described in this policy.
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5. Your Rights (UK GDPR)
You have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (in certain cases)
• Object to certain types of processing
• Request a copy of your data
• Withdraw consent at any time
To exercise your rights, contact us at:
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6. Children’s Privacy
Ligami does not knowingly collect personal information from children under 16. If you believe this has happened, contact us and we will remove the data.
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7. Cookies
Cookies help us understand how visitors use our site and improve your experience.
We may use:
• Essential cookies (site functionality)
• Performance cookies (analytics)
• Preference cookies (remembering settings)
You can manage or disable cookies in your browser settings.
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8. Third‑Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices, so we encourage you to read their policies.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
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10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can reach us at:
Email: ligamicreations@gmail.com
Business name: Ligami
Ligami Earrings – Easy & Friendly Refund Policy
We want you to love your new earrings. If something isn’t right, we’re here to help.
✨ Can I return my earrings?
Because earrings are worn close to the skin, they can only be returned if they are unopened, unused, and still in their original sealed packaging.
Once the hygiene seal is broken, we can’t accept a return.
✨ What if my earrings arrive damaged or incorrect?
If your order arrives:
• damaged
• faulty
• or not what you ordered
We’ll sort it out quickly. Just contact us within 14 days of receiving your parcel and include:
• your order number
• a short description of the issue
• a couple of clear photos
We’ll offer a replacement or a full refund if a replacement isn’t available.
✨ Change of mind?
For hygiene reasons, we can’t accept returns for earrings if you simply change your mind.
✨ How long do refunds take?
Once your return is approved and received back with us, refunds are processed within 5–7 working days to your original payment method.
✨ Custom or personalised earrings
These are made especially for you, so they’re non‑refundable unless they arrive faulty.
✨ Lost parcels
If the courier marks your parcel as delivered but you can’t find it, please contact the courier directly. We’ll always help where we can.
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